Naviance Help & Support

Can’t find what you’re looking for? Naviance Support Services are standing by to help resolve your issue and keep you moving throughout your day.

Email Support

The Support Services team is comprised of subject matter experts who are available to assist schools that are implementing Naviance and PrepMe solutions.  

Email us at to open a case.

Call Support

We pride ourselves that 96% of calls are answered by a live support specialist. Call us at 866-337-0080 (toll-free) or +1-703-859-7300 (international).

Until December 18th, Naviance Support Services hours will be extended to 7:00 a.m. – 10:30 p.m. ET, Monday through Thursday and 7:00 a.m. - 7:00 p.m. ET Friday.

by Hobsons

We maximize student success and institutional effectiveness to create the world-changers of tomorrow.